WELCOME
BVG - EBE service portal
You can pay your increased transportation fee (EBE) easily,
securely, and quickly online via National Express EBE service portal.
To use this and other functions related to your claim,
please log in with your EBE number.
Frequently asked questions
I received a penalty fare notice. How can I pay it?
You can pay quickly and easily via this website. You will find all possibilities after entering your EBE number.
What happens if I miss the payment deadline?
If you miss the payment deadline, you will receive a warning with an additional fine. If you fall into arrears we make you aware that the additional costs incurred will be charged to you.
What do I have to do if I forgot my ticket?
The increased transportation charge is reduced to EUR 7.00 (except for the use of transferable season tickets) in the case of paragraph 1 number 3, if the passenger provides evidence to the administration of the transport company - if necessary also online - within one week from the day of detection that he/she was the holder of a valid personal season ticket or equivalent travel authorization at the time of the determination.
If invalid season tickets are used, further claims of the transport company remain unaffected.
Having trouble logging in? Here’s what you can check:
Reference number of the transport company: Make sure your request relates to the correct transport company (see the contact details on the receipt provided during the ticket inspection).
Date of the incident: If you are submitting documents later, please note that you have up to 7 days to contact us.
Login details: You can only log in using the information of the person who was checked.
Activation time: Access will be available from 12:00 noon on the next working day (see the information on your payment notice).
Everything looks correct, but you still can’t log in? Please use the contact options in the login area by clicking Click here!.
What can I do if I no longer know or have lost the number of the penalty fare?
If you have forgotten or lost your number of the increased fare, please contact us by letter or e-mail to @email with the following information.
- Date of detection
- Line or train number
- Last name, first name
- Address
- Date of birth
What are the consequences of receiving a penalty fare with regard to civil law?
Under civil law, a penalty fare is issued in the amount of EUR 60.00. If the passenger cannot produce an ID when the tickets are checked, an identification check with the state registry office is required. This results in an additional fee of EUR 5 payable by the passenger.
Can the penalty fare also be pursued as a criminal offence?
Passengers who use public transport without a valid ticket are guilty of fraudulent use of services under section 265a of the German penal code (StGB) (potential penalty: fine or imprisonment of up to one year). The criminal complaint is regularly combined with a demand for a penalty by the transport company, which may be applied in particular cases.